Welcome to

MENA Mystery Shopping

Mystery Shopping is the practice of using shoppers to anonymously evaluate customer service, operations, employee integrity, merchandising and product quality.

Contact Us

Welcome to

MENA Mystery Shopping

Mystery Shopping is the practice of using shoppers to anonymously evaluate customer service, operations, employee integrity, merchandising and product quality.

Contact Us

Welcome to

MENA Mystery Shopping

Mystery Shopping is the practice of using shoppers to anonymously evaluate customer service, operations, employee integrity, merchandising and product quality.

Contact Us
Woman with a headset
Woman with a headset
Woman with a headset
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98%

😍

98%

Expertise

Expertise

Expertise

Quality Assurance

Quality Assurance

Quality Assurance

Who We Are?

MENA Mystery Shopping is a leading provider of Mystery Shopping services in the Middle East and North Africa region. We specialize in evaluating customer experiences and employee performance across various sectors, including hospitality, education, retail, automotive, luxury, banking, fashion, and government.

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MENA Mystery Shopping Services is a full-service scheduling company providing recruiting, scheduling, and shopper training throughout the Middle East region, South Africa and India. MENA Mystery Shopping Services has been in the market since 2004.

MENA Mystery Shopping Services is a full-service scheduling company providing recruiting, scheduling, and shopper training throughout the Middle East region, South Africa and India. MENA Mystery Shopping Services has been in the market since 2004.

What Mystery Shopping Services Do We Provide?

On Site Mystery Shopping

On-line Mystery Shopping

Telephone Performance

Audio Recording Audits

Benchmarking (Competitive Shops)

Pricing Surveys

What Sectors Do We Serve?

Hospitality

Education

Retail

Automotive

Luxury

Banks

Fashion

Government

Shopping goes by many names

Secret Shopping

Mystery Customers

Spotters

Anonymous Audits

Virtual Customers

Employee Evaluations

Performance Audits

Telephone Checks

Mystery Shopping Methods

Step 1: Setting Objectives & Goals

Step 2: Program & Questionnaire Design

Step 3: Defining & Recruiting Shoppers

Step 4: Data Collection

Step 5: Data Preparation

Step 6: Reporting

Step 7: Review Findings


Address: Villa 66/2, Mohammad Fawzi Street, Al Rehab
New Cairo, Egypt

Shereen Atef Halawa

Telephone: 0020127 222 9213

Email: satef@menams.com

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