Who We Are?
MENA Mystery Shopping is a leading provider of Mystery Shopping services in the Middle East and North Africa region. We specialize in evaluating customer experiences and employee performance across various sectors, including hospitality, education, retail, automotive, luxury, banking, fashion, and government.
What Mystery Shopping Services Do We Provide?
On Site Mystery Shopping
On-line Mystery Shopping
Audio Recording Audits
Benchmarking (Competitive Shops)
What Sectors Do We Serve?
Shopping goes by many names
Mystery Shopping Methods
Step 1: Setting Objectives & Goals
Step 2: Program & Questionnaire Design
Step 3: Defining & Recruiting Shoppers
Step 4: Data Collection
Step 5: Data Preparation
Step 6: Reporting
Step 7: Review Findings