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Who is MENA Mystery Shopping Services

  • We are experienced schedulers/recruiters/editors offering a full scope of mystery shopping resources.

  • We have developed highly effective methods for recruiting shoppers/auditors, with proven results.

  • We are a full service scheduling company providing recruiting, scheduling and shopper training through out the Middle East, North Africa and India regions.

  • We have been in the market since 2006, we focus on raising and maintaining shopper standards and attaining 100% quality completion on time and every time for our clients.

  • We have experience in every area of scheduling and recruiting: from mystery shopping, auditing and conducting pricing surveys.

  • We can help you find the right person for the job. We also maintain extensive demographic profiling on our shoppers so that we can help you match your demographics.


Our mission is to provide businesses with unbiased and objective insights into their customer experience. We do this by hiring mystery shoppers to pose as regular customers and evaluate the quality of service, product knowledge, and overall customer satisfaction.

The feedback from mystery shoppers helps businesses identify areas for improvement and make data-driven decisions to enhance customer satisfaction and loyalty.


Our vision is to be the world’s leading provider of customer experience insights. It aims to help businesses create exceptional customer experiences by providing them with actionable data and insights. We strive to be a trusted partner to businesses of all sizes, helping them achieve their customer experience goals.

  • To be the industry leader in customer experience data and insights.

  • To help businesses create a culture of customer obsession.
  • To be the most trusted and valued partner for businesses that want to improve their customer experience.
  • To make the world a better place by helping businesses create exceptional customer experiences.

WHY choosing to work with MENA Mystery Shopping Services?

Our team of dedicated mystery shoppers extend to covering big metro cities and the smallest of towns and suburbs. We have a footprint in all the MENA, India and North Africa regions.
  • Depth of experience in working for a wide range of industries.
  • Honest evaluations conducted with integrity and discretion.
  • Regular communication, feedback and updates throughout your projects.
  • Professionalism in meeting deadlines.
Wide experience in survey development. We design the perfect survey/questionnaire just for you; personalized to the customer’s business needs. Our well structured surveys enable your organization to assess and enhance its employess’ sales ability and recognize the talent pool of its valuable employees.